1 reviews | Active since Nov 2012
INCOMPENTENT / ****MERS
YOU GUYS ARE F$@$ USELESS!!! I PHONED THE CALL CENTER AND THE FIRST CALL THE LADY PICKS UP AND TALKS TO SOMEONE IN THE BACKGROUND AND IGNORES THE CALL. THE SECOND CALL THE CALL JUST GETS DROPPED?!?!?!? THE 3RD CALL I SPEAK TO A LADY AND SHE SAYS SHE CANNOT TRANSFER ME TO A MANAGER. THIS IS AGAINST THE LAW!! MAKRO ARE NOT ALLOWED TO REFUSE THIS REQUEST!! WHAT THE **** IS GOING ON WITH YOUR CUSTOMER SERVICE!!!!!!!! MY MOTHER ORDER FROM MAKRO ONLINE AND IT WAS SUPPOSED TO BE DELIVERED BEFORE XMAS. IT IS NOW 3 WEEK AFTER XMAS AND STILL NOTHING!! SHE FOLLOWED UP ON 4JAN AND WAS TOLD SOMEONE WOULD CONTACT HER... 2 WEEKS LATER STILL NO WORD!! THE CALL CENTER LADY THAT REFUSED TO PUT ME THROUGH TO A MANAGER ALSO HAS NO IDEA WHAT IS GOING ON WITH THE ORDER!! GET YOUR HEADS OUT OF YOUR ASSES AND WAKE THE **** UP!!!
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We feel terrible for the oversight in fulfilling your order, and we take this matter to heart, and we are firmly committed to ensuring such an incident is not repeated with you or any other customer.
We understand your frustration and disappointment and we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We feel terrible for the oversight in fulfilling your order, and we take this matter to heart, and we are firmly committed to ensuring such an incident is not repeated with you or any other customer.
We understand your frustration and disappointment and we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,