KT
Kabelo T
1 reviews | Active since Oct 2015
16 Apr 2019, 08:07
incompatible item. refund please.
I purchased computer RAM for my server VIA online order. Upon receipt of my order, I noticed that the RAM was not what I was looking for as their website doesn't have a clear description of the product. I needed a 1333mhz but instead i got a 1600mhz. I tried to contact a lady by the name of Tiaz who deals with market place orders , she told me to send her a mail with the picture of the item and she will resolve the issue. Up to this day , i havent heard nothing from her. I have sent her 3 mails but she didn't even reply to one of them
I am now sitting with a 5 grand item that im not using
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
16 Apr 2019, 10:01Good day Kabelo,
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received with your online purchase.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received with your online purchase.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Makro's reply16 Apr 2019, 10:01
Official
Good day Kabelo,
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received with your online purchase.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received with your online purchase.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
KT
Kabelo T's updateReviewer Update
24 Apr 2019, 14:55Thanks for the call. However, my issue is not resolved, the person who called me said that he would call me back but he never did.
KT
Kabelo T's update24 Apr 2019, 14:55
Reviewer Update
Thanks for the call. However, my issue is not resolved, the person who called me said that he would call me back but he never did.