INADEQUATE SERVICE!!!

The worse online experience, I will never order makro in my whole entire life. They deserve a zero rating. I ordered Woosien TO13 on the 02 of October which was delivered on the 13 of October but had a damage.

I initiated on the 15 of October which was collected by the courier guy on the same day, I received a call from the courier to inform me that they cannot trac/ trace where the item must be delivered, I kept on following up to check if makro has received the item back but each time I was told a different answer either it on the transit or they still waiting for it.

on the 29 of October the item was bought back the item because marko was unable to provide the courier with the address where the item should be delivered too?

THIS IS SO UNPROFESSIONA FOR A BIG COMPANY LIKE MAKRO!!! I have the right to return the item if I no longer want it and it has be damaged.

WHY IS MAKRO NOT PROVIDING THE ADREESS FOR WHERE THE ITEM NEEDS TO GO TO BECAUSE MAKRO KNOWS ITS SUPPLIERS THEREFORE WHAT IS DIFFICULT NOW??

WHEN I CUSTOMERS ARE PURCHASING FORM THE WEBSITE THERE IS NO WHERE IT INDICATES THAT THE ITEM WILL BE COMING FROM A THIRD PARTY THEREFORE IT CANNOT BE RETUNRED. ??????

Please sort out my return Makro