Inadequate customer service and return policy - broken item

My son received a gift from his grandparents for Christmas, we only got the gift on 10 Jan, when we returned from a long holiday in Cape Town, and upon opening the gift, the usb input was broken and the charging cable was not in the original box, when calling Makro Silverlakes, I was advised that they will not assist as the time had already lapsed even with the proof of pruchase, this is the most pathetic rule I have ever heard of, shame on you Makro, very poor customer service, the customer rep (Maswi) who asisst telephonically was rude and did not even listen or empathize with my mother who bught the gift, and did not want to consider the fact that the gift was broken before using it. This is 1 of the reasons why I dont shop at Makro, but this was a gift which my son was looking forward to when he received it. Maybe Makro must check before selling broken items to customers