Inaccurate website stock levels.

Item: Makro
Rating: 1
Author: Gys O

Looked at purchasing a small cooling appliance (240502_EA). Verified via the website that the particular store had stock. Drove all the way to Strubens Valley (40km) just to find that there is no stock.

Luckily the store has one 5 star manager, Deven V., but not even he could verify stock at Woodmead, except via the system. Strubens Valley was supposed to have 8 units in stock. Ended up purchasing the demo unit, ex box, and at a very good discount.

What is the use of a website, with stock content, if it is totally inaccurate? It wasted more than 2 hours of my time.

Helpful (0)

Replies (1)

Makro's replyOfficial

20 Oct 2020, 17:23

Good day Gys,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply20 Oct 2020, 17:23

Official