Inaccurate Online Store and your Staff can't even confirm stock on hand

While shopping online with Makro you can review if stock of the item is available, if there is then add to the cart and continue shopping adding additional items to the cart. When you then go through the checkout process and get to now filling in the delivery details at the point of trying to move to the payment step only then does it tell you it actually doesn't have stock .... what a waste of time! Call the call center and they tell you the website is not accurate in relation to stock on hand, why then even have an online store if it's not right. Further the call center agent then checks their system to advise which store has stock, confirms there is sufficient stock .... making it more confusing. Then try to call the store to confirm stock and you sit on hold for ages only to be cut off. Imagine travelling all the way through to the store only to find out there is no stock because the very tools Makro has (Website, Call Centre and store) can't verify if they have stock. No wonder you are struggling you make it so difficult for a customer to buy from you. And don't blame covid for this, it was an issue before then.