Inability to deliver ordered goods

Ordered items online for delivery on 26th Nov 2021. Paid on the same date. Was only packed on the 3rd Dec 2021, after I had already placed a follow-up call. In the meantime I have spoken to support numerous times, spending hours on hold, not even to mention the airtime costs involved. Used the chatbot to log a call back request, but not one call from Makro's side. Been given a different version every time, the last being it will be collected and delivered, 15th Dec, and yet nothing.

Delivery was 3-7 days, it seems we are working on 3-7 weeks instead. This is terrible service to say the least...