In Warranty Quote

I purchased a Ryobi lawnmower from Makro, 1 year and 11 months after purchasing the lawnmower, the motor burnt out, I then returned the lawnmower to Makro for it to be repaired us it was still under its 3 year warranty, I then received a small from Makro stating that I need to go to the branch to accept the quotation for the repair, at the branch the lady behind the counter phoned a person at Ryobi after a heated discussion with her, she then put me on the phone with the guy from Ryobi and he said that he would need to speak to his workshop manager. Since then I have had numerous sms's from Makro stating that I must please come and accept the quote and ever time I go to the branch and have the same discussion regarding the repair that is still under warranty!! Lastly I received an sms stating that the repair is ready for collection, upon arrival I was told that the lawnmower was sent back unrepaired as I did not accept the quotation, I am very disappointed with the service received from Makro and as a loyal customer I am in doubt that that will continue