ID
Ian D
1 reviews | Active since Oct 2020
09 Jun 2026, 17:55
Impossible to return product under warranty
I purchased a 4k HDMI cable a year ago. The product has a 1 year warranty and stopped working after 11 months of use. Because I purchased it online, I had to contact their support centre to log the return. I have been requesting this return on 5 different times and followed up even more. They still have not logged the return or even arranged for collection of the faulty product. I suggest everyone think twice before purchasing products from their online store.
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Replies (2)0
Replies (2)ID
Ian D's updateReviewer Update
01 Jul 2026, 19:01There still has been no progress to this. I have no choice but to lodge a complaint with the ombudsman.
ID
Ian D's update01 Jul 2026, 19:01
Reviewer Update
There still has been no progress to this. I have no choice but to lodge a complaint with the ombudsman.
ID
Ian D's updateReviewer Update
02 Jul 2026, 19:43This response is unacceptable. The product was advertised by Makro with a 12-month warranty, and I purchased it from Makro, not HD Cabling. I reported the defect more than two months ago, well within the warranty period, and Makro's failure to resolve the matter within a reasonable time cannot now be used to reject my claim.
As Makro has failed to provide a resolution, I have already escalated this matter to the Consumer Goods and Services Ombud (CGSO) and will provide them with your response. I request that Makro honour its obligations and resolve this matter without further delay.
As Makro has failed to provide a resolution, I have already escalated this matter to the Consumer Goods and Services Ombud (CGSO) and will provide them with your response. I request that Makro honour its obligations and resolve this matter without further delay.
ID
Ian D's update02 Jul 2026, 19:43
Reviewer Update
This response is unacceptable. The product was advertised by Makro with a 12-month warranty, and I purchased it from Makro, not HD Cabling. I reported the defect more than two months ago, well within the warranty period, and Makro's failure to resolve the matter within a reasonable time cannot now be used to reject my claim.
As Makro has failed to provide a resolution, I have already escalated this matter to the Consumer Goods and Services Ombud (CGSO) and will provide them with your response. I request that Makro honour its obligations and resolve this matter without further delay.
As Makro has failed to provide a resolution, I have already escalated this matter to the Consumer Goods and Services Ombud (CGSO) and will provide them with your response. I request that Makro honour its obligations and resolve this matter without further delay.