1 reviews | Active since Sept 2018
Impossible to get damaged item returned
Bought a simple office chair from Makro online. Item and it's box arrived completely banged up (Box was also open) - Chair was damaged and scratched upon delivery. I logged a return and requested that the item be replaced on the same day that it was delivered (That was on 31 Jan 2025). Included photos of the damaged packaging and item. Since then I have sent 2 enquiries via email as to when the damaged item will be collected and when I can expect a replacement. (I waited for the 10 business days to conclude) before following up as per Makro's policy.
I have only received automated replies.. no one has been in contact with me in regards to the return at all.
I am really disappointed in this lack of service and I definitely will NEVER AGAIN buy anything from MAKRO.
We hope this message finds you well. We would like to take a moment to wholeheartedly thank you for taking the time to share your thoughtful feedback with us on the Hellopeter website. Your input is incredibly important to us.
We truly understand the concerns you've raised and want to assure you that we've taken them to heart. Your feedback has been diligently noted, and we've made sure to pass it on to our returns department right away, ensuring that they give it the urgent and detailed attention it deserves.
Please know that we are here for you and committed to resolving any issues promptly.
Warm regards,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedIf you need to reach out, please don't hesitate to call us at ***or send a message via WhatsApp at ***.
You're also welcome to email us anytime at *** or ***.
Best regards,
We hope this message finds you well. We would like to take a moment to wholeheartedly thank you for taking the time to share your thoughtful feedback with us on the Hellopeter website. Your input is incredibly important to us.
We truly understand the concerns you've raised and want to assure you that we've taken them to heart. Your feedback has been diligently noted, and we've made sure to pass it on to our returns department right away, ensuring that they give it the urgent and detailed attention it deserves.
Please know that we are here for you and committed to resolving any issues promptly.
Warm regards,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedIf you need to reach out, please don't hesitate to call us at ***or send a message via WhatsApp at ***.
You're also welcome to email us anytime at *** or ***.
Best regards,