Hellopeter
Share Your Experience
lW
leon W

1 reviews | Active since Oct 2010

21 Feb 2018, 17:37

Im waiting for service please.

Im at your strubensvale store and the salesmen are hanging about not interested, reading newspapers, talking **** to the other staff. Im shopping for an item but nobody is interested. I've been waiting now for 20 mins with no interest at all. Are you in business or do you pay staff to hang about?

0
Replies (12)
Makro
Makro's reply28 Feb 2018, 09:16
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

lW
leon W's update16 Mar 2018, 07:22
Reviewer Update
No response received from the relevant department. That shouts very loud that my complaint is valid and the service is shockingly bad and lagging behind the other Makro stores. It took one week for the HP team to reply and still after two weeks after that no response.
lW
leon W's update21 Mar 2018, 23:45
Reviewer Update
No response as expected.
lW
leon W's update22 Mar 2018, 17:09
Reviewer Update
Once again I'm requesting feedback on this problem.!
lW
leon W's update09 Apr 2018, 19:35
Reviewer Update
Business has not responded!
lW
leon W's update12 Apr 2018, 01:08
Reviewer Update
And Zero response. This is now really pathetic service for you. I spoke to the manager and he requested video footage of what happened. According to him there is no problems with their customer service. Maybe its because many people treat them as customers instead of the other way around. Its not the first time that I experienced poor service from MAKRO STRUBENS VALLEY. The fact that there is NO RESPONSE just testify to that fact.
lW
leon W's update13 Apr 2018, 17:39
Reviewer Update
AND no response received exactly like the mediocre service at MAKRO STRUBENS VALLEY!!
lW
leon W's update05 May 2018, 16:59
Reviewer Update
No response of this shameful company!!
lW
leon W's update18 May 2018, 06:46
Reviewer Update
And no response from this zero response company!
lW
leon W's update01 Jul 2018, 07:17
Reviewer Update
And no response yet. Makro is under the impression that a slapstick cut and paste answer is a response. I did not receive ANY response other than the standard "the right department will contact you". On that day, the manager asked the surveilance team to save the instore camera footage to see what happened. That looked promising but I think he just said that. After all that schlep, I did not support Makro again and they have lost out on R78000 of household goods that I bought somewhere else to revamp my home. South Africans are tired of the **** service that we receive from huge shops like Makro and expecialy their loan shark partner RCS. my advice is to buy somewhere else. There are many companies that have better service than these clowns.
lW
leon W's update15 Jul 2018, 10:54
Reviewer Update
And still no contact made as stated by your response. Ah well, I just bought a 65 inch oled lg tv and it was not from Makro. Yet another deal Makro has missed out on. Apparently the store rekons that its policy not to give feedback to customers due to legal implications. Have you ever heard such ridiculous nonsense. Looking forward to buy other items from somewhere else
lW
leon W's update15 Jul 2018, 10:54
Reviewer Update
And still no contact made as stated by your response. Ah well, I just bought a 65 inch oled lg tv and it was not from Makro. Yet another deal Makro has missed out on. Apparently the store rekons that its policy not to give feedback to customers due to legal implications. Have you ever heard such ridiculous nonsense. Looking forward to buy other items from somewhere else