I'm penelop makhubela please anyone who can help me get my refund please do ...I'm so worried

I'm so disappointed with makro online app ...I bought an iPhone and a charger on the 20th of March but after paying my order was still on awaiting payment but they deducted the money in my account I tried Emailing and calling them but they couldn't help me because it was already late, the following day I tried calling they told they will ask with the finances they will get back to me but no one bothered to come back ...days passed and I was still calling but I didn't get any help until someone help me process my order on the 26th of March but unfortunately the following day they canceled my other due to out of stock and they offered me a refund ...even though I was so disappointed I accepted the refund...the promised to refund me within the next 2-10 days but those days passed so I had to start calling them again....I kept on doing it for about 3days until they take an action and told me to send my identity document, proof of payment and proof of account and I did send but no one responded after 2days I called to ask if they received my documents they said yes but I have to type everything they don't want the documents and they send an email idid type as they told but my after few days they told my refund failed...I had to start the process of calling them but no one was helping until I decided to go to the nearby store 1 month later to tell them my problem and they tried to make a follow up and nothing was adding up they made some calls and the person said I should send my documents again and I did the latest feedback was that my case is escalated to the region manager but even today there's no feedback about what's happening with my refund it's been 2months now I'm helpless I don't know what to do to get my money back