Im overlay disguised

I ordered a few items in March, some of them were delivered and some were not. I called i was told the items were damaged, makro didn't have the decency to even let me know, I had to call myself. I was told they will speak to their supplier and let me know, I waited then eventually I had to call again, to be told supplier doesn't have those items but I will be refunded....till today no refund. The items were been delivered from Makro Riversands, I called cause still nothing was done, I spoke to Masala, Present and Ronald who said they were going to handle this