I’m not happy with the service

Good morning,

I hope this message finds you well. I purchased two leather bar chairs online last year . However, upon delivery, I received fabric bar chairs instead. I took the order to Makro Wonderboom, where I was informed that returns for online purchases must be processed online. One of the Makro staff kindly assisted me with the return process on my phone. After completing the return, I was surprised to find that I was refunded for only one chair instead of two. I contacted your customer service team, and one of the consultants informed me that she would investigate and get back to me. However, I still have not received any update. I don’t understand how it’s possible for only one chair to be returned when both were collected by the courier. I’ve asked the consultant to confirm with the courier company how many chairs were in the box when the items were collected and returned to Makro. I kindly request that this issue be resolved as soon as possible and that I receive the remaining refund for the second chair. To be honest, this has been a very frustrating experience, and I hope it can be sorted out promptly. Thank you for your attention and assistance. Kind regards, Ntombozuko Qaqawe MAK******