I’m honestly beyond frustrated right now.

You delivered the WRONG chair, and somehow I’m the one being told to go log a return online and wait for a refund? Absolutely not. That’s not my problem to fix! it’s yours.

I ordered a specific chair, and I expect to receive exactly what I paid for. I shouldn’t have to jump through hoops or settle for a refund because of your mistake. I want the correct chair delivered to me, and this issue resolved properly.

Your customer service has been completely unhelpful, and this whole experience is unacceptable.