1 reviews | Active since Jan 2010
ILL Treatment
Your employee Siyetemba Mbokazi and cashier No44 tried to shove a customer infront of me in the que, hadn't not been for the customers honesty who refused to be served before I was served they would have succeeded in treating me like ***. <br> Was in the que in the audio/visual section & there were two people infront of me and when the second person was with the cashier, your employee came with his customer and informed the customer that they will be next to be served and shoved him infront of me. I told him I was next and he claimed he didn't see me and that he had already informed his customer that he will be next and there was nothing he ca do. The cashier who was listening on the conversation proceeded to call Siyetembas customer and the customer refused to served and insisted they found me already in the que, all the other customers were white of course.<br> This tells me that Makro management condones such blatant behavior if your employees think they can get away without any repercussions. Even though I am black I am a customer that add value to makros revenue and I should be treated with respect I deserve. You need to have an introspection on your customer service policies
We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.
Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Your reported experience is not the normal practice in our environment. We have clearly articulated policies that adhere to equity, diversity and a non-racial ethos.
We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.
Regards
Mmule Moropa
We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.
Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Your reported experience is not the normal practice in our environment. We have clearly articulated policies that adhere to equity, diversity and a non-racial ethos.
We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.
Regards
Mmule Moropa
