DP
Dawn P
1 reviews | Active since Apr 2025
30 Apr 2025, 07:32
Ill communication from Makro.
I placed and order on 26March and on 27 March 2025 half my order was delivered. I was so happy..littel did I know I would have to call, email and stress daily to receive the rest of the order. Some items even stated they were delivered yet I never received then. Makro has been giving me the run around for a full month now. No one jas real answer. Customer care doesnt care nor answer any callsI was given a fault ***. and asked to log a return for the missing items, tell me why did this people send a courier to my house to pick up the products I NEVER RECEIVED.I want answrered Im paid via PayFlex who I have to settle monthly yet didnt receive a refund nor my goodies. Telling me they have a new order system. Please sort your issues out and refund me my money.
Helpful (0)
Replies (7)0
Replies (7)
Makro's replyOfficial
30 Apr 2025, 14:18Hi Dawn We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply30 Apr 2025, 14:18
Official
Hi Dawn We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
DP
Dawn P's updateReviewer Update
02 May 2025, 01:58It's been 24 hours since your generic responce an still no direct contact has been made with me...It's sad to see how you guys simply don't care. Is this how you treat people...You guys have ruined the concept of online shipping for me...I doubt I'll ever use your service again.
DP
Dawn P's update02 May 2025, 01:58
Reviewer Update
It's been 24 hours since your generic responce an still no direct contact has been made with me...It's sad to see how you guys simply don't care. Is this how you treat people...You guys have ruined the concept of online shipping for me...I doubt I'll ever use your service again.
Makro's replyOfficial
02 May 2025, 16:14Hi Dawn, please be advised that we are following up with your query and we are currently awaiting feedback.
we will update you in due time.
Best wishes
Makro Social Media Team
we will update you in due time.
Best wishes
Makro Social Media Team
Best regards,
Makro's reply02 May 2025, 16:14
Official
Hi Dawn, please be advised that we are following up with your query and we are currently awaiting feedback.
we will update you in due time.
Best wishes
Makro Social Media Team
we will update you in due time.
Best wishes
Makro Social Media Team
Best regards,
DP
Dawn P's updateReviewer Update
05 May 2025, 08:40Thank you I will await your responce as it is a new business week.
DP
Dawn P's update05 May 2025, 08:40
Reviewer Update
Thank you I will await your responce as it is a new business week.
Makro's replyOfficial
06 May 2025, 11:56Hi Dawn
We have sent another email for a response.
We apologize for the delay.
Kind regards
Hello Peter Team
We have sent another email for a response.
We apologize for the delay.
Kind regards
Hello Peter Team
Best regards,
Makro's reply06 May 2025, 11:56
Official
Hi Dawn
We have sent another email for a response.
We apologize for the delay.
Kind regards
Hello Peter Team
We have sent another email for a response.
We apologize for the delay.
Kind regards
Hello Peter Team
Best regards,
DP
Dawn P's updateReviewer Update
06 May 2025, 12:02Hi,
Please let me know if you need anything from my end I would really like this to be resolved before my next debit, and refunds take up to 14 days to process. Please return with something concrtet your service desk is not even answering calls and when they do Im on hold for a life time. Please do better. I trusted you guys with my 1st big online purchase this is disappointing to say the least.
Please let me know if you need anything from my end I would really like this to be resolved before my next debit, and refunds take up to 14 days to process. Please return with something concrtet your service desk is not even answering calls and when they do Im on hold for a life time. Please do better. I trusted you guys with my 1st big online purchase this is disappointing to say the least.
DP
Dawn P's update06 May 2025, 12:02
Reviewer Update
Hi,
Please let me know if you need anything from my end I would really like this to be resolved before my next debit, and refunds take up to 14 days to process. Please return with something concrtet your service desk is not even answering calls and when they do Im on hold for a life time. Please do better. I trusted you guys with my 1st big online purchase this is disappointing to say the least.
Please let me know if you need anything from my end I would really like this to be resolved before my next debit, and refunds take up to 14 days to process. Please return with something concrtet your service desk is not even answering calls and when they do Im on hold for a life time. Please do better. I trusted you guys with my 1st big online purchase this is disappointing to say the least.
Makro's replyOfficial
06 May 2025, 15:34Hi Dawn.
We do apologize & we are taking the relevant steps to have resloved.
Kind regards
Hello Peter Team.
We do apologize & we are taking the relevant steps to have resloved.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply06 May 2025, 15:34
Official
Hi Dawn.
We do apologize & we are taking the relevant steps to have resloved.
Kind regards
Hello Peter Team.
We do apologize & we are taking the relevant steps to have resloved.
Kind regards
Hello Peter Team.
Best regards,