IINCOMPITENCE

I bought a fan online in January, when I assembled it, it was not stable, I logged a return for a refund on the 09th of January 2025, fan was collected on the 29th of January, even then I had to phone and follow up when they were coming to collect and eventually, they collected, after that I didn't get any update on how far my refund was, I don't know how many time I have phone after that asking for an update for my refund, but the agents keep on telling me the same thing that my refund is not processed but they escalating to finance it been weeks now hearing the same story every time I phone, today is the 14th of February 2025, still they do not even bother to communicate the status. The level of incompetence from such a big store is really disappointing.