Ignoring reqeusts for statements
J have now asked more than 12 times for a statement to be sent to me. Even a hand-delivered, personal letter to the store manager in Centurion, was IGNORED. They want my money but they treat their customers like dirt.
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Makro's replyOfficial
06 Jul 2019, 12:06Good day Ilse,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Kindly be advised that our stores are not able to assist in this regard ,for security reasons and RCS handles all Makro Account related queries. Please see RCS contact details below as they do not provide account information to Third parties.
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Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Kindly be advised that our stores are not able to assist in this regard ,for security reasons and RCS handles all Makro Account related queries. Please see RCS contact details below as they do not provide account information to Third parties.
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Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply06 Jul 2019, 12:06
Official
Good day Ilse,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Kindly be advised that our stores are not able to assist in this regard ,for security reasons and RCS handles all Makro Account related queries. Please see RCS contact details below as they do not provide account information to Third parties.
***
***
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Kindly be advised that our stores are not able to assist in this regard ,for security reasons and RCS handles all Makro Account related queries. Please see RCS contact details below as they do not provide account information to Third parties.
***
***
Kind Regards,
Makro Hellopeter Team
Best regards,
's updateReviewer Update
09 Jul 2019, 12:47So as an accountholder I am a THIRD PARTY? And a store manager ignores his customers??? Not Acceptable at all. I have a legal right to see my account!
's update09 Jul 2019, 12:47
Reviewer Update
So as an accountholder I am a THIRD PARTY? And a store manager ignores his customers??? Not Acceptable at all. I have a legal right to see my account!