******** staff refuse to comply with CPA!

I bought a pot and pan set in August, less than 6 months ago. The cookware set was advertised as oven-proof in the Makro pamphlet, however when I put the pot in the oven, the lid shattered. The frying pan is supposed to be non-stick, but I have hardly used it and it's now peeling. I spoke to the manager at your Springfield branch, who said that I must bring the set in store and he will gladly refund me. I've just been to your Woodmead branch where I stated that the set is defective and, since it's within the 6 month period, I am entitled to a refund or replacement as per the CPA. Your staff, in particular Sylvester (Tevo manager) and Christine, are absolutely ******** when it comes to the CPA and refused to replace the set or grant me a cash refund! This is absolutely ridiculous! They insisted that if I want a refund, the set had to be brought back in original packaging within 14 days. They clearly do not understand the concept of defective goods within the CPA. CPA overrules everything. Should I not be granted a refund or replacement, I will be reporting Makro to the National Consumer Commission and Consumer Watch.