If you like problems, buy from makro

We bought a Devalt impact drill online from makro on the 2 June. My husband accidentally gave my old cell number. I phoned and changed it. As did my husband. On June 20 I phoned again 3 times where I was waiting for someone to answer for 30min. And then the call just died. This happened 3 times. I tried there what's app which was no help at all as it was like talking to a puppet repeating itself and it kept on telling me my order number is wrong, which it wasnt. My husband trcomanswer....pp again and it informed him his package has been deliverd. I tried again to phone on the 2nd of july finally someone answered. They informed me my package is with dsv and will be delivered latest Friday and has definitely not been delivered like the app says. She reported it to the it department. Friday came and gone and no delivery. I phoned again and was informed our packages was deliverd on the 23june. I wasent informed of this by anyone of the people I spoke to. I made a complaint and the lady told me I should phone dsv she gave me 2numbers I should phone and clearly I should sort this out as no one at makro is going to assist. The lady said she excavated my complaint I tried both the numbers for dsv and no answer As I am a client of Makro and not employed by them this is not my mess to sort out I phoned makro again this time I did not wait long for someone to answer. I complain again and she informed me she will excavate my complaint like her college dit 15min ago when I asked her what that means she could not answer me. I demanded my package be delivered or I will be going to thepoliceThey don't care they are above the law. No surprise no package. On the 12 of July a woman from makro strubenvale phoned me she tried to help she informed me my number was never changed and is still the one I don't use ,she said i should phone again and change it, she will phone again in 4 days and assist further, she never did, This morning I get a copy of a refund , So they say in going to get my money back, I bought an item from them I did not lend them money, I loved buying from makro but never again