If you cant fulfill your online purchases, get out of the game!

Well the experience only got worse......... In one of my many calls to the call centre it was mentioned that Makro Woodmead had accepted the order for the picnic table and the item was sitting in despatch. In desperation I went to the store. Found the online despatch manager - Prosperity. This was on Tue11th of March. The item was "found", very little explanation as to how an item the size of an elephant could have gone unnoticed for 2 months. The promise was for Value delivery to make contact ahead of delivering the item (remote place outside Bela Bela). By end of day Thursday I had heard nothing. I got hold of SK this time (Woodmead). He said the item had been delivered already. He then sent through a delivery signed note. I got hold of the estate (where delivered), who kindly sent me a pic as proof of delivery. Well surprise - they had delivered the wrong item! A repeat of the first part of the order (3 seater bench). No picnic table in sight! Now no response from Woodmead. It took another unpleasant visit to the store this time assisted by another manager Wanderers. I suggested they leave the bench there, let me pay for it and sent up the missing picnic bench. So still no apologies, still no explanations. This transaction took almost 2 hours, involved waiting for the store manager to authorise etc. I had to insist on a very insignificant discount that was not offered for the 2nd bench (that by the way is at a premium to leroy Merlin and Builders warehouse. I now await delivery of the picnic bench again. Lets see if it can be *****ed up again.