I'd rather die than support this company again

On the 26 of December I purchased a pair of JBL headphones for R2000. According to their site it says 3-7 working days for the delivery. It came maybe 3 weeks later after I started college again in January.

As soon as I used it, I realized that the Bluetooth settings couldn't work and the instructions on the box could not help it. I contact the JBL service to help me with further instructions and they instructed me to return the item as it has a defect.

It took makro 4 months to come back to me and pick up my package. They have a poor emailing service and call service as I have to phone almost every week and tell a new person what went wrong or they never reply to my emails. They later emailed me and said that my refund will show in 7 working days. It's been almost two and a half weeks. I'm so disappointed in this brand that is so high esteemed and will never recommend it to anyone. And it's very disappointing that you have to beg for your own money back.