sB
salome B
1 reviews | Active since Feb 2010
14 Apr 2019, 14:23
Id card not returned from Makro Silverlakes
I made a purchase today and paid with my RCS Makro credit card.When using my RCS card they always require my ID book or ID card.I gave it to the teller but did not receive it back.I was in such a hurry I only noticed it eas missing.I call the Silverlakes branch about 5 times and to no avail.They simply cannot use the till and cashier number I have and ask the cashier for my ID card.I need it back as I obviously cannot just replace it.Worst service ever.Ever.I will drive to the branch and see if I can get my ID back
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Makro's replyOfficial
15 Apr 2019, 08:54Good day Salome
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received when visiting our Silverlakes store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
We will raise and forward this to the relevant department heads and contact you with feedback as soon as we receive it.
We hope you have a lovely day further.
Kind Regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received when visiting our Silverlakes store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
We will raise and forward this to the relevant department heads and contact you with feedback as soon as we receive it.
We hope you have a lovely day further.
Kind Regards
Makro Hellopeter Team
Makro's reply15 Apr 2019, 08:54
Official
Good day Salome
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received when visiting our Silverlakes store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
We will raise and forward this to the relevant department heads and contact you with feedback as soon as we receive it.
We hope you have a lovely day further.
Kind Regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received when visiting our Silverlakes store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
We will raise and forward this to the relevant department heads and contact you with feedback as soon as we receive it.
We hope you have a lovely day further.
Kind Regards
Makro Hellopeter Team