Ice making machine

I am very upset & disappointed with the service I have received from Makro Vanderbijlpark. I went on Sunday because I couldn't purchase online using my Makro gift card. The supervisor took my details & told me they will give me feed back on Monday. They did call me on Monday but to my surprise the person who called me they didn't even know why he is calling me, he was asking me questions instead of giving me feedback. I was forced to drive back to find out what is really going on. When I arrived there, they called the gift card manager, that woman really doesn't care about customers, she told me straight that there is nothing she can do, she even wrote her name on piece of paper for me to go & complain. They should have told me from day 1 that they won't be able to assist me. If they can't help, what must I do with that gift card because I saved that money specifically for the ice making machine? It was so disrespectful of her to suggest I go complain, Makro must train theirs Managers & staff to respect customers. The Vaal triangle Mauro is really disappointing. I'm mad & infuriated as I write this comment.