I would prefer a result rather than an apology, as all I want is what I paid for

Unresponsive continues. Quick to reply on "hellopeter", but unfortunately all the responses todate from Makro have been to apologise and say that the matter is receiving their attention, but nothing happens. I still have not received the green light from them to collect the appliance I purchased and paid for on the 14 Feb. at the store who had existing stock. The same apologies and "will investigate and get back to you today" happens when you phone their call centre or national line. Then.....nothing happens !