WR
Wilma R

1 reviews | Active since Sept 2020

30 Jun 2025, 15:22

I would not give my experience even a one star rating which stand for terrible.

It is now a month later after my most concerning experience with Makro published on hello Peter where I was sold a gas stove top not according to gas regulations unknowingly. I ordered this online. I had a reply and apology from Makro that they admit that this is not according to S.A. gas regulations and that they will be in contact with me soonest. I did get a ONE phone call from them but I was on the road and they promised to phone me a day later and this never happened. I then had to try to contact them again going through faceless toll free numbers for hours on end and eventually came through again and was promised that they will e-mail me about 3 weeks ago. AGAIN nothing materialized. I am really at wits end. I will strongly recommend people to never buy from Makro especially if you receive an appliance or any apparatus with a fault; as there are absolutely no service delivery afterwards. My name is Wilma van Rensburg and my order number is MAK***.

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Replies (1)
WR
Wilma R's update02 Jul 2025, 08:29
Reviewer Update
I would like to know how to log in a return order??? Do I go to Massmart or Makro. Please explain to me precisely how to do this, so that nothing is dodged this time. Wilma
PS. I am a very unhappy customer.