I wont buy from Makro again

Waited 17 working days for my delivery even though tracking said it was packed 5 days after ordering it. So why wasn't it send out? Why was one of the reasons crown mines gave me was that they were still waiting on a part of the parcel? Which is ok, but tell me that the 1st time I phoned customer services. Why doesn't customer servicea and a makro branch have no communication with each other? After countless calls and emails and messages and lies being told, we phoned Crown mines ourselves,a few times, and only afterthe 3rd time of phoning crown mines, we spoke to a manager there, Hennie, he finally made sure the package got send out. But also in this time online tracking said parcel got delivered and then got cancelled. And I was told it's a mistake on the website?? Seriously? Online is the worse customer service. And it's also not my job to waste money in countless calls and follow ups. Thank you for Hennie at Crown mines for helping out, but somewhere there is a BIG problem at Makro. You need to get your act together