I WON'T BUY ANYTHING FROM MAKRO ONLINE AGAIN!!!

I placed my order MAK*** on 19/04/23. On the 25th of April a guy from a courier company called me and asked what's my location. I told him I'm in Bela-Bela. He said this just doing deliveries in PTA he will ask Makro to send the parcel with another courier that's doing deliveries in Bela-Bela. The next day I called the guy from the previous day and he said that he took the parcel back to Makro that same afternoon and told them that the parcel must to be delivered in Bela-Bela. On Sunday 7th May I got an email from Makro refund request ***7 (I never asked for a refund) On Monday morning 8th May I phoned Makro Customer Service and the lady told me the reason for the refund is that Bela-Bela is to far to deliver the TV that I ordered. Call ***, I told her that I don't want a refund I want my TV that I ordered. She said she will send an email to the individual that did the request. Today is Tuesday 9th and I still don't have any feedback for Makro....THIS IS JUST UNACCEPTABLE, I WON'T BUY ANYTHING FROM MAKRO ONLINE AGAIN!!!