I won't be shopping at Makro Cape Gate again.
From my social media post ( 01/06/2020)
Got turned away from Makro Capegate today because I was wearing a face shield that covers past my chin, I can't wear a normal mask because I have a chronic breathing abnormality. I won't be shopping there again, because after waiting for three hours, nobody managed to tell me until I got to the front of the queue (even though I had spoken to about four of the Makro employees before I got to the front of the queue). I have been able to shop at every other shop in creation with the face shield I currently wear, but not there.
Side note: I had to send a car guard to call somebody, because I wanted to speak to a manager and they would not let me into the store to speak to one, to which the manager then came outside and told me that if I have a problem with the regulations, I must speak to the government, he was not rude about it, just direct. However, I explained to him that I could not wear any other kind of mask because of my limited lung capacity and he still refused to budge.
I do feel discriminated against in this regard, as I know of someone else who went in with a face mask the day before me ( that was a face shield, not a clothing mask) with no problems and it was the same exact Makro.
I have had Makro comment on my original Facebook post to inbox them my number, to which I did. I am waiting for some form of contact from them and then I will update my post accordingly. But for now, I am still deeply upset, as I waited such a long time and wasted my own time, and then had them ignore the reason why I wore that mask, a full plastic face shield that covered me up until my chin.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
