I will never purchase anything from Makro ever!

I had ordered goods and made payment on the 29th of November 2019, it is now 3 January 2020 and I have not received my goods or reimbursed.. I'm seriously unimpressed. The purpose of purchasing those goods at that time, was to consume them during the festive season, essentially saving money and that purpose was not fulfilled at all! I have received emails about an investigation being conducted since the 13th of December and given nonsensical excuses and no solutions!??! What is it that's so difficult about picking stock and ensuring that delivery is made to the client? This is ridiculous! I'm so tired of complaining about a service I flippen paid for! This is unacceptable! I want my cash back! No "credit note" be accepted!