I will never order deliveries on Makro ever again

One thing I have learnt from Makro's online orders. They have little to no structure and rarely update the status flows. The previous order that came, the goods was late, the one box was open on the back of a flatbed truck. The order was then suddenly updated from processing to delivered, skipping 4 steps in one move. I also had to do multiple calls (hours on the line waiting for someone to take the call, most of the time, I just get dropped by the system) and emails to get the delivery to be delivered.

I am now still waiting for another delivery. After more hours, waiting for some feedback, a week ago, I was told the 15th of June is the delivery date. Once again I tracked it on the website, but no updates was done. When I spent another hour, waiting on the phone, I was told there is no way that would be deliverd that day.

Now, two days later, we are still waiting for the delivery.

I will def not be ordering large ticket items from Makro anymore. I have lost my trust in this company.