I will never buy from Makro again. The worst customer support service I've ever encountered.

I ordered an item online on the 20th of March. The item took a week longer than specified to arrive. Then, after hours of assembly, it broke the very first time I used it.

I immediately lodged a return request. The email I received in acknowledgment of this said that someone would contact me within 5 days. A week went by, so I decided to follow up. I called and was told I would be called back. One more day passed with no call so I tried again. This time I was given a different number to phone. Called this new place and they said they'd follow up. Once again, a day passed with no call so I tried again. Finally, the next day, they followed up just to see if I HAD been followed up with (by the relevant people), which I obviously had NOT. Guess what she said? I'd be followed up with.

Long story short, this ridiculous goose chase is ongoing. I've called more than 7 times repeating some variation on the ******* above over and over again and have yet to receive any information about the simplest thing they need to do, which is come pick up the item.

At this point, they must do an immediate swap of the item. I'm done waiting. I paid for this 1 MONTH AND A HALF AGO and still essentially don't have the item I paid for.

Terrible service. DO NOT order online. If you want something, perhaps go to the store, but the quality is ******* anyway so I wouldn't suggest that either. Not worth the hassle, never doing business with them again.