I will be reporting Makro and Dawn Wing for THEFT

I ordered a trampoline through you guys 3 weeks ago. When I called in to track it as it had not been delivered after a few days, I was told the order was sent to Cape Town as JHB did not have stock but the problem is Cape Town for whatever reason of incompetence gave my order to a courier company who does not deliver to JHB. They then gave this order back to Makro Ottery and the manager at Makro Ottery assured me this order had been given to Dawn Wing for delivery 2 WEEKS ago!

My order was collected from Makro Ottery the week before last Friday and was supposed to be delivered to me last week. On Thursday, I tracked my parcel and found that there was apparently an issue with the address and this parcel could not be delivered. I phoned in TWICE on Friday and spoke to TWO different reps of Dawn Wing who both assured me it would be delivered yesterday. I then called in again to find out where my parcel is, explained the situation to your rep and was told there were no notes from either of the other two reps regarding my call on Friday and that my parcel is sitting on the floor of the depot. She then promised me this item would be delivered yesterday and that someone would call me regarding this situation NEITHER of which has happened. I have now tracked my parcel once again and have now just been advised on their website that that tracking number no longer exists for my order.

Over and above their reps blatantly lying to me about my order, NO ONE has called me, emailed me or smsed me any sort of update. If I hadn't phoned in about this delivery issue, that parcel would still be sitting on their floor, I would be oblivious that there was any sort of issue and my kids would not have a birthday present to open.

Someone in upper management better call me today with a solution to this problem. This is theft! I paid R2,400 for this item that has not been delivered and there seems to be absolutely no intention of it being delivered anytime soon! I have called Makro Ottery on a few occasions and the manager has been absolutely no help whatsoever. He tells me he cannot help, he will get Dawn Wing to contact me and no one ever does! Absolutely appalling that this is the sort of "service" you provide. ‪***‬. I'm waiting! If I do not hear back from you by 10 am today, I will be reporting you to the Ombudsman, ICASA and every other news agency I can think of for theft and lying to your customers. In addition, I will be giving them a copy of the times and duration of my calls to back up my story seen as how Dawn Wing very conveniently does not have any notes on their system from any of my queries.

MAK*** is my waybill number. The ball is now in your court.