I want my REFUND Makro Please

Item: Makro
Rating: 3
Author: Shereen B

I please need help with a refund, it was all electronic, we purchased a Oven and Hob as a set, and were informed that we need X 2 BLING installation fee's. The guy arrived and contacted Makro to say they charged us twice, as this is your error I do not see why I need to come into store for 5 min to just process a refund from YOUR ERROR... I have called and emailed you guys but to no avail. I please need you to either give me a voucher of the R950.00 or credit my credit card a payed with. I even sent you the electronic receipt and no one even acknowledges you. I please need this sorted asap.

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Replies (1)

Makro's replyOfficial

13 Aug 2020, 10:08

Good day Shereen,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply13 Aug 2020, 10:08

Official