MD
Mbasa D
1 reviews | Active since Mar 2025
25 Apr 2026, 12:36
I want my refund
Your online service and service consultants are so terrible. I order cereal on the 6th of December. When I went to collect they said I must reach out to online support but they won’t be able to give me my order and I had to buy again.
As you can see below, I kept following up, I kept trying to get assistance but NO ONE is helping me in any way or form.
I don’t even want the money back I just want my R79.99 voucher so I can just buy something else.
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Mbasa D's updateReviewer Update
06 May 2026, 15:44I am extremely disappointed with Makro. After logging my issue. I get an email saying my parcel is ready for collection and then 1 minute later it says “order has been picked up” ??? How do I pick up something when I’m not even in Cape Town to pick it up. ??? I requested for a refund for this parcel ? I am not understanding why it was for collection? This needs to be investigated because I’m appalled
MD
Mbasa D's update06 May 2026, 15:44
Reviewer Update
I am extremely disappointed with Makro. After logging my issue. I get an email saying my parcel is ready for collection and then 1 minute later it says “order has been picked up” ??? How do I pick up something when I’m not even in Cape Town to pick it up. ??? I requested for a refund for this parcel ? I am not understanding why it was for collection? This needs to be investigated because I’m appalled