FJ
Fairlynne J
1 reviews | Active since Jan 2019
26 Oct 2020, 10:57
I WANT MY MONEY TODAY
A REFUND DUE TO ME IN JULY IS ONLY GETTING ATTENTION NOW AND I NEED TO CALL AND HOLD ON FOR 15 MINUTES WHEN THIS IS CLEAR INCOMPETENCE ON YOUR END!!!!DONT YOU HAVE AN ACCOUNTING SYSTEM OR ARE YOU ******* BECAUSE ANY GOOD BUSINESS HAS A BALANCING PROCESS AND IF YOU SEE YOU HAVE MORE STOCK AND MOR MONEY AN INVESTIGATION NEEDS TO COMMENCE.WHAT ******* IS THIS???I WANT THIS SORTED TODAY AND I BELIEVE A GIFT OF SOME KIND IS DUE TO ME FOR THIS *******!!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
26 Oct 2020, 12:48Good day Fairlynne,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 Oct 2020, 12:48
Official
Good day Fairlynne,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
FJ
Fairlynne J's updateReviewer Update
28 Oct 2020, 12:35Good day
I still havent heard anything from you.This is utter *******
I CALL AND HOLD FOR LONG.CAN SOMEONE TAKE MORE PRIDE IN YOUR CUSTOMER SERVICE PLEASE???????????
I still havent heard anything from you.This is utter *******
I CALL AND HOLD FOR LONG.CAN SOMEONE TAKE MORE PRIDE IN YOUR CUSTOMER SERVICE PLEASE???????????
FJ
Fairlynne J's update28 Oct 2020, 12:35
Reviewer Update
Good day
I still havent heard anything from you.This is utter *******
I CALL AND HOLD FOR LONG.CAN SOMEONE TAKE MORE PRIDE IN YOUR CUSTOMER SERVICE PLEASE???????????
I still havent heard anything from you.This is utter *******
I CALL AND HOLD FOR LONG.CAN SOMEONE TAKE MORE PRIDE IN YOUR CUSTOMER SERVICE PLEASE???????????
FJ
Fairlynne J's updateReviewer Update
29 Oct 2020, 13:5813-55-42.335 : Remote Party: *** Taken off Hold.
13-55-38.733 : Remote Party: *** Placed on Hold.
13-40-41.256 : Remote Party *** Answered.
13-40-38.942 : Dialing Remote Party ***
13-40-36.515 : Remote Party *** Ringing.
This is what your call centre does to people.I am put on hold with the hope i would hang up and the same agent Tsepang that pretended to be a supervisor the other day is making me a fool.I want a call to advise me when im getting my money today!!!
13-55-38.733 : Remote Party: *** Placed on Hold.
13-40-41.256 : Remote Party *** Answered.
13-40-38.942 : Dialing Remote Party ***
13-40-36.515 : Remote Party *** Ringing.
This is what your call centre does to people.I am put on hold with the hope i would hang up and the same agent Tsepang that pretended to be a supervisor the other day is making me a fool.I want a call to advise me when im getting my money today!!!
FJ
Fairlynne J's update29 Oct 2020, 13:58
Reviewer Update
13-55-42.335 : Remote Party: *** Taken off Hold.
13-55-38.733 : Remote Party: *** Placed on Hold.
13-40-41.256 : Remote Party *** Answered.
13-40-38.942 : Dialing Remote Party ***
13-40-36.515 : Remote Party *** Ringing.
This is what your call centre does to people.I am put on hold with the hope i would hang up and the same agent Tsepang that pretended to be a supervisor the other day is making me a fool.I want a call to advise me when im getting my money today!!!
13-55-38.733 : Remote Party: *** Placed on Hold.
13-40-41.256 : Remote Party *** Answered.
13-40-38.942 : Dialing Remote Party ***
13-40-36.515 : Remote Party *** Ringing.
This is what your call centre does to people.I am put on hold with the hope i would hang up and the same agent Tsepang that pretended to be a supervisor the other day is making me a fool.I want a call to advise me when im getting my money today!!!