i want my money

It's not even worth one star... I'm extremely disappointed and frustrated with my recent experience with Makro. On the 13th, I received a mirror I purchased online, only to find it broken upon opening.

For over 16 days, I've been trying to return the defective item, but my efforts have been met with complete disregard. I'm not interested in a replacement; I simply want a full refund.

I urge Makro to take responsibility and arrange for the collection of their broken product. I expect a prompt refund and resolution to this issue.