I wait three weeks, now they say no stock /system error / blah blah blah

I ordered items from Makro on 22 November, Online, and made payment via the portal and received notification of my order. I was informed that it will delivered within 2 - 5 days. I waited patiently. I called the call centre, no response. In fact the call just cuts off.

After three weeks I receive a call from the Amanzimtoti Branch, telling me they will cancel the order as they have no stock.

I bought an item for R5000. It had a saving of R5000 for their Black Friday deals. I know I was one of the first to order it online.

Now they say it was never in stock, they have a system error, and ever excuse they usual dish out.

They want to cancel the order and refund me. However, not prepared to match the Sale benefit amount.

It's been 3 weeks, they have inconvenienced me. If I was informed immediately within a day, I could have made an alternative purchase at a sale price.

I believe that this was false advertising, as the Fulfillment manager at Amanzimtoti said they never had stock of the item. They engaging with me, but dictating a position. I believe that this company is *********.