I still say MAKRO doesn’t care

Since I have been waiting for them to respond they have been telling me that the meter has been escalated to head office while I am struggling with my eye I have a teary eye so, Makro really doesn’t care at all but I think it’s because I’m black that’s why they don’t take me serious This is what they always say ....

Zwelakhe Mnguni (Makro) Sep 23, 2020, 8:43 GMT+2

Good day Mdu,

We trust this email finds you well, we apologise for the delayed response.

This is to notify you that we have communicated with the relevant personnel from the store and they've confirmed that the matter has been escalated with our Head Office departmental personnel and therefore they are still awaiting for feedback from them, we would really like to apologise for the lack of communication you have received thus far.

We will relay with feedback on the matter shortly.

Once again, we apologise for the inconveniences caused throughout your journey with us.

We hope the above is in order.

Ashleigh Panday (Makro) Oct 2, 2020, 16:00 GMT+2

Good day Mdu,

Trust you are well.

Apologies for the delay and inconvenience caused. Please be advised that are currently awaiting feedback from our management team regarding this complaint and will be sure to update you once feedback has been received.

Hope you find the above in order.

Kind regards Makro Hellopeter Team