I reviewed Makro with regards to my spinning bike being faulty on the 17th of June 2020

I reviewed Makro with regards to my spinning bike being faulty on the 17th of June 2020. Hi, I bought the Tropan Elite 2.0 spinning bike from Makro 3 weeks ago. Already the right pedal makes a noise and I realized yesterday that the wheel has oil. I spent so much money on this bike because I wanted quality but clearly I was mistaken. Now I have to dismantle it, put it in the car and take it all the way to Makro. Let's not even discuss how heavy it is. I'm really not happy! I got a call from Nokuthula Seemane on the 23rd of June and she advised that they have escalated my query to Trojan. I haven't had any communication after that. This is unacceptable customer service as I have a R7000 faulty bike just sitting there. I want this resolved or Makro can have their bike back and give me back my money. Pathetic!!!