AA
Azru.s Azru.s
1 reviews | Active since Apr 2016
16 Jan 2026, 12:12
I recently purchased a Hisense fridge during the Black Friday sale, which is still under warranty
I recently purchased a Hisense fridge during the Black Friday sale, which is still under warranty. The fridge has experienced issues, and Hisense has assessed the appliance and credited me for a new fridge. However, Makro is claiming that the fridge is discontinued, despite it being available online. I am being asked to pay additional costs for a replacement, despite being eligible for a free replacement under warranty. My reference number is #2708B. I would appreciate it if you could assist me in resolving this matter as soon as possible. Thank you for your help.
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Replies (6)0
Replies (6)AA
Azru.s Azru.s's updateReviewer Update
16 Jan 2026, 14:03Just to correct myself I think it was an early black Friday sale.. Purchased on the 24th of August..it was a big sale and also bought a Washing machine as well on the same date as shown in the invoice.
I await a call from the team
I await a call from the team
AA
Azru.s Azru.s's update16 Jan 2026, 14:03
Reviewer Update
Just to correct myself I think it was an early black Friday sale.. Purchased on the 24th of August..it was a big sale and also bought a Washing machine as well on the same date as shown in the invoice.
I await a call from the team
I await a call from the team
AA
Azru.s Azru.s's updateReviewer Update
17 Jan 2026, 11:18Hi! I am still waiting for feedback. I'm getting different responses from Facebook and also received a call from a agent with a different story.
I need to know what's happening with my replacement. Everyone seems to be on a different page.
I need to know what's happening with my replacement. Everyone seems to be on a different page.
AA
Azru.s Azru.s's update17 Jan 2026, 11:18
Reviewer Update
Hi! I am still waiting for feedback. I'm getting different responses from Facebook and also received a call from a agent with a different story.
I need to know what's happening with my replacement. Everyone seems to be on a different page.
I need to know what's happening with my replacement. Everyone seems to be on a different page.
AA
Azru.s Azru.s's updateReviewer Update
21 Jan 2026, 20:43So I received the email below.
Good day Mahomed,
Good day Mahomed,
Kindly note that Hisense has issued a credit note, and you have 7–14 working days to process an exchange.
The store has advised that the fridge you initially purchased has been discontinued. You may therefore choose one of the following options:
- Select an alternative product (including a different brand),
- Request a refund, or
- Top up the credit note to purchase another fridge.
Please note that failure to take any of the above actions within the stipulated timeframe will result in the forfeiture of the credit note.
Regards,
Kamogelo Manyelo
.. Does this mean I get credited on the price I paid which was a sale price? And I take a loss in the other words, for a default product???
AA
Azru.s Azru.s's update21 Jan 2026, 20:43
Reviewer Update
So I received the email below.
Good day Mahomed,
Good day Mahomed,
Kindly note that Hisense has issued a credit note, and you have 7–14 working days to process an exchange.
The store has advised that the fridge you initially purchased has been discontinued. You may therefore choose one of the following options:
- Select an alternative product (including a different brand),
- Request a refund, or
- Top up the credit note to purchase another fridge.
Please note that failure to take any of the above actions within the stipulated timeframe will result in the forfeiture of the credit note.
Regards,
Kamogelo Manyelo
.. Does this mean I get credited on the price I paid which was a sale price? And I take a loss in the other words, for a default product???
AA
Azru.s Azru.s's updateReviewer Update
23 Jan 2026, 09:20Good day Mahomed,
Kindly note that you cannot redeem the credit note at any Makro store. The credit note has been specifically assigned to Makro Crown Mines, as the item was originally purchased there.
Please see the attached credit note below as requested.
Regards,
Most useless, now I have to drive all the way specifically to that store even though I'm no longer in the area.
Will never support you guy's again after this. I hope many others as well when they see this.
Most useless, now I have to drive all the way specifically to that store even though I'm no longer in the area.
Will never support you guy's again after this. I hope many others as well when they see this.
AA
Azru.s Azru.s's update23 Jan 2026, 09:20
Reviewer Update
Good day Mahomed,
Kindly note that you cannot redeem the credit note at any Makro store. The credit note has been specifically assigned to Makro Crown Mines, as the item was originally purchased there.
Please see the attached credit note below as requested.
Regards,
Most useless, now I have to drive all the way specifically to that store even though I'm no longer in the area.
Will never support you guy's again after this. I hope many others as well when they see this.
Most useless, now I have to drive all the way specifically to that store even though I'm no longer in the area.
Will never support you guy's again after this. I hope many others as well when they see this.
AA
Azru.s Azru.s's updateReviewer Update
23 Jan 2026, 10:43The name is Mahomed, Not Kamogelo. Ai responses lol
AA
Azru.s Azru.s's update23 Jan 2026, 10:43
Reviewer Update
The name is Mahomed, Not Kamogelo. Ai responses lol
AA
Azru.s Azru.s's updateReviewer Update
31 Jan 2026, 13:32You'll ****ing take customers for a joke! I did my part. I went to Makro paid a difference and taken another fridge.
Delivery was supposed to be 27th January. I called on the 26th of January to reschedule delivery to Saturday 31st January. I spoke to Shumani from Makro Germiston and all was arranged. However today is Saturday 31st I emptied out my Friday as it's a collect and delivery it currently 1 30pm and the driver who's assigned to it Thabo Motsoeng from wumdrop is no where to be found. Shumani was trying to get hold of him whilst on the phone with me that's how I know this! ****ing **** service from Makro and Wumdrop after all efforts you'll take me for a joke. Sooo ****ing ****ed with you'll service it's unreal.
Delivery was supposed to be 27th January. I called on the 26th of January to reschedule delivery to Saturday 31st January. I spoke to Shumani from Makro Germiston and all was arranged. However today is Saturday 31st I emptied out my Friday as it's a collect and delivery it currently 1 30pm and the driver who's assigned to it Thabo Motsoeng from wumdrop is no where to be found. Shumani was trying to get hold of him whilst on the phone with me that's how I know this! ****ing **** service from Makro and Wumdrop after all efforts you'll take me for a joke. Sooo ****ing ****ed with you'll service it's unreal.
AA
Azru.s Azru.s's update31 Jan 2026, 13:32
Reviewer Update
You'll ****ing take customers for a joke! I did my part. I went to Makro paid a difference and taken another fridge.
Delivery was supposed to be 27th January. I called on the 26th of January to reschedule delivery to Saturday 31st January. I spoke to Shumani from Makro Germiston and all was arranged. However today is Saturday 31st I emptied out my Friday as it's a collect and delivery it currently 1 30pm and the driver who's assigned to it Thabo Motsoeng from wumdrop is no where to be found. Shumani was trying to get hold of him whilst on the phone with me that's how I know this! ****ing **** service from Makro and Wumdrop after all efforts you'll take me for a joke. Sooo ****ing ****ed with you'll service it's unreal.
Delivery was supposed to be 27th January. I called on the 26th of January to reschedule delivery to Saturday 31st January. I spoke to Shumani from Makro Germiston and all was arranged. However today is Saturday 31st I emptied out my Friday as it's a collect and delivery it currently 1 30pm and the driver who's assigned to it Thabo Motsoeng from wumdrop is no where to be found. Shumani was trying to get hold of him whilst on the phone with me that's how I know this! ****ing **** service from Makro and Wumdrop after all efforts you'll take me for a joke. Sooo ****ing ****ed with you'll service it's unreal.