RW
Roz W
1 reviews | Active since Dec 2018
20 Jan 2025, 14:01
I purchased a set of suitcases
I purchased a set of suitcases. When I received it, I discovered it was below inferior and the large suitcase has a defect. I then contacted Makro online and via call Cenyre to return product and regund me as this wouldn't even last one trip in the airport baggage handing. I purchased it for my daughter that travels at least x 2 month. The only response I have had from Makro is that they will assess the case and revert yo me. My question, why assess a return even without looking at it? Surely it's my right as a Consumer to return inferior products? It is difficult to get hold of a Manager and as such I have had no proper feedback or even a phone call. I need them to collect this disgusting inferior product and tegund me without any hassle
Helpful (0)
Replies (5)0
Replies (5)RW
Roz W's updateReviewer Update
20 Jan 2025, 16:09I have still not received any responses from Makr. I had 5 people coming back on the whatsapp chat, and all they say is Hello I am so and so, can I help you. If I explain, then they say I will forward ypu to someone who can assist. I have never come across such bad customer service.
Herewith my Order number MAK***...MY CONTACT NUMBER ***
Herewith my Order number MAK***...MY CONTACT NUMBER ***
RW
Roz W's update20 Jan 2025, 16:09
Reviewer Update
I have still not received any responses from Makr. I had 5 people coming back on the whatsapp chat, and all they say is Hello I am so and so, can I help you. If I explain, then they say I will forward ypu to someone who can assist. I have never come across such bad customer service.
Herewith my Order number MAK***...MY CONTACT NUMBER ***
Herewith my Order number MAK***...MY CONTACT NUMBER ***
RW
Roz W's updateReviewer Update
23 Jan 2025, 09:40ORDER NUMBER. ***...ref ***
I have had no contact from Makro Management to resolve issue. I am wasting airtime daily with the same response that they will escalate.
This is the worst customer service I have received in my life and I STRONGLY RECOMMEND VO SUMERS TO NO BUY FROM MAKRO as their customer service is non existent. This obviously is a reflection on the management team that is arrogant and think their business will survive woth this attitude. Customer service is what sets you apart from your competitors and you have zero customer service.
Kindlt volleyball t the ******* you sold yo me and regund me. I am also not interested that the company whose merchandise you're selling is slow to come back to you..zit is your name and your reputation as hou are selling these below inferior products under MAKRO BANNER
I have had no contact from Makro Management to resolve issue. I am wasting airtime daily with the same response that they will escalate.
This is the worst customer service I have received in my life and I STRONGLY RECOMMEND VO SUMERS TO NO BUY FROM MAKRO as their customer service is non existent. This obviously is a reflection on the management team that is arrogant and think their business will survive woth this attitude. Customer service is what sets you apart from your competitors and you have zero customer service.
Kindlt volleyball t the ******* you sold yo me and regund me. I am also not interested that the company whose merchandise you're selling is slow to come back to you..zit is your name and your reputation as hou are selling these below inferior products under MAKRO BANNER
RW
Roz W's update23 Jan 2025, 09:40
Reviewer Update
ORDER NUMBER. ***...ref ***
I have had no contact from Makro Management to resolve issue. I am wasting airtime daily with the same response that they will escalate.
This is the worst customer service I have received in my life and I STRONGLY RECOMMEND VO SUMERS TO NO BUY FROM MAKRO as their customer service is non existent. This obviously is a reflection on the management team that is arrogant and think their business will survive woth this attitude. Customer service is what sets you apart from your competitors and you have zero customer service.
Kindlt volleyball t the ******* you sold yo me and regund me. I am also not interested that the company whose merchandise you're selling is slow to come back to you..zit is your name and your reputation as hou are selling these below inferior products under MAKRO BANNER
I have had no contact from Makro Management to resolve issue. I am wasting airtime daily with the same response that they will escalate.
This is the worst customer service I have received in my life and I STRONGLY RECOMMEND VO SUMERS TO NO BUY FROM MAKRO as their customer service is non existent. This obviously is a reflection on the management team that is arrogant and think their business will survive woth this attitude. Customer service is what sets you apart from your competitors and you have zero customer service.
Kindlt volleyball t the ******* you sold yo me and regund me. I am also not interested that the company whose merchandise you're selling is slow to come back to you..zit is your name and your reputation as hou are selling these below inferior products under MAKRO BANNER
RW
Roz W's updateReviewer Update
23 Jan 2025, 15:06Thank you kindly Sir...will await your response in this regard
RW
Roz W's update23 Jan 2025, 15:06
Reviewer Update
Thank you kindly Sir...will await your response in this regard
RW
Roz W's updateReviewer Update
23 Jan 2025, 15:06Thank you Makro team for coming back to me...I will await your feedback and resolution in this regard.
RW
Roz W's update23 Jan 2025, 15:06
Reviewer Update
Thank you Makro team for coming back to me...I will await your feedback and resolution in this regard.
RW
Roz W's updateReviewer Update
26 Jan 2025, 11:49Omg.. WHEN ATE YOUR COLLECTING THE BELOW PAR SUITCASES!!!!!!!!PHONE ME ***...STRUGGLING FOR 2 WERKS TO COLLECT HOUR *******
RW
Roz W's update26 Jan 2025, 11:49
Reviewer Update
Omg.. WHEN ATE YOUR COLLECTING THE BELOW PAR SUITCASES!!!!!!!!PHONE ME ***...STRUGGLING FOR 2 WERKS TO COLLECT HOUR *******