I placed my order 31/3, nothing delivered

I placed my order on the 31st March Their system states clearly 2-5 days for delivery Well it's day 7 and I'm still waiting Spoke to their call center, operator said she will escalated my order, it did not do anything for my order, why waste my precious time. Worst part, fhey have had my money for all this time and I still have nothing to show for it