PK
Pulane K
1 reviews | Active since Feb 2025
01 Apr 2025, 16:59
I ordered some alcoh...
I ordered some alcohol during black Friday I received damaged goods I sent the alcohol back I have yet to receive my refund.
Helpful (0)
Replies (11)0
Replies (11)
Makro's replyOfficial
09 Apr 2025, 16:11Hi Pulane,
Thank you for reaching out to us.
We regret the delay in our response and extend our sincerest apologies for any inconvenience this may have caused.
To expedite the resolution of your concern, we kindly request that you confirm whether you have commenced the return procedure, as this could potentially explain the delay.
We deeply regret any discomfort or inconvenience you have experienced due to this matter.
Should you require further assistance or additional information, please do not hesitate to respond to the email our store sent regarding your case.
Yours sincerely,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedContact Number: ***WhatsApp: ***Support Email: ***, ***
Thank you for reaching out to us.
We regret the delay in our response and extend our sincerest apologies for any inconvenience this may have caused.
To expedite the resolution of your concern, we kindly request that you confirm whether you have commenced the return procedure, as this could potentially explain the delay.
We deeply regret any discomfort or inconvenience you have experienced due to this matter.
Should you require further assistance or additional information, please do not hesitate to respond to the email our store sent regarding your case.
Yours sincerely,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedContact Number: ***WhatsApp: ***Support Email: ***, ***
Best regards,
Makro's reply09 Apr 2025, 16:11
Official
Hi Pulane,
Thank you for reaching out to us.
We regret the delay in our response and extend our sincerest apologies for any inconvenience this may have caused.
To expedite the resolution of your concern, we kindly request that you confirm whether you have commenced the return procedure, as this could potentially explain the delay.
We deeply regret any discomfort or inconvenience you have experienced due to this matter.
Should you require further assistance or additional information, please do not hesitate to respond to the email our store sent regarding your case.
Yours sincerely,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedContact Number: ***WhatsApp: ***Support Email: ***, ***
Thank you for reaching out to us.
We regret the delay in our response and extend our sincerest apologies for any inconvenience this may have caused.
To expedite the resolution of your concern, we kindly request that you confirm whether you have commenced the return procedure, as this could potentially explain the delay.
We deeply regret any discomfort or inconvenience you have experienced due to this matter.
Should you require further assistance or additional information, please do not hesitate to respond to the email our store sent regarding your case.
Yours sincerely,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedContact Number: ***WhatsApp: ***Support Email: ***, ***
Best regards,
PK
Pulane K's updateReviewer Update
09 Apr 2025, 18:39I returned them
PK
Pulane K's update09 Apr 2025, 18:39
Reviewer Update
I returned them
Makro's replyOfficial
10 Apr 2025, 11:37Hi Pulane,
Thank you very much for taking the precious time out of your extremely busy schedule to reach out to us with your particular concern.
We would like to express our deepest apologies for the unintended and regrettable delay experienced in responding to your recent inquiry which is certainly not the level of service we aim to provide.
We want you to know that we have taken your concern very seriously indeed and, as a direct result, have escalated the matter promptly to the relevant department within the store for their urgent attention.
We have specifically instructed them to carefully look into the issue you've so helpfully raised and to revert back to us with their comprehensive findings as quickly and efficiently as they possibly can. Yours sincerely,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedContact Number: ***WhatsApp: ***Support Email: ***, ***
Thank you very much for taking the precious time out of your extremely busy schedule to reach out to us with your particular concern.
We would like to express our deepest apologies for the unintended and regrettable delay experienced in responding to your recent inquiry which is certainly not the level of service we aim to provide.
We want you to know that we have taken your concern very seriously indeed and, as a direct result, have escalated the matter promptly to the relevant department within the store for their urgent attention.
We have specifically instructed them to carefully look into the issue you've so helpfully raised and to revert back to us with their comprehensive findings as quickly and efficiently as they possibly can. Yours sincerely,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedContact Number: ***WhatsApp: ***Support Email: ***, ***
Best regards,
Makro's reply10 Apr 2025, 11:37
Official
Hi Pulane,
Thank you very much for taking the precious time out of your extremely busy schedule to reach out to us with your particular concern.
We would like to express our deepest apologies for the unintended and regrettable delay experienced in responding to your recent inquiry which is certainly not the level of service we aim to provide.
We want you to know that we have taken your concern very seriously indeed and, as a direct result, have escalated the matter promptly to the relevant department within the store for their urgent attention.
We have specifically instructed them to carefully look into the issue you've so helpfully raised and to revert back to us with their comprehensive findings as quickly and efficiently as they possibly can. Yours sincerely,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedContact Number: ***WhatsApp: ***Support Email: ***, ***
Thank you very much for taking the precious time out of your extremely busy schedule to reach out to us with your particular concern.
We would like to express our deepest apologies for the unintended and regrettable delay experienced in responding to your recent inquiry which is certainly not the level of service we aim to provide.
We want you to know that we have taken your concern very seriously indeed and, as a direct result, have escalated the matter promptly to the relevant department within the store for their urgent attention.
We have specifically instructed them to carefully look into the issue you've so helpfully raised and to revert back to us with their comprehensive findings as quickly and efficiently as they possibly can. Yours sincerely,
The Hellopeter TeamMakro SAA Division of Massmart Holdings LimitedContact Number: ***WhatsApp: ***Support Email: ***, ***
Best regards,
PK
Pulane K's updateReviewer Update
30 Apr 2025, 16:28It's April 30 still no refund nothing should I go to my nearest store to get what is owed to me make a huge fuss for you to reply
PK
Pulane K's update30 Apr 2025, 16:28
Reviewer Update
It's April 30 still no refund nothing should I go to my nearest store to get what is owed to me make a huge fuss for you to reply
Makro's replyOfficial
01 May 2025, 12:42Hi Pulane,
We apologies for the inconvenience.
We were advised that the issue will be resolved in store.
We will follow up with them to get in contact with you.
We apologies for the inconvenience.
We were advised that the issue will be resolved in store.
We will follow up with them to get in contact with you.
Best regards,
Makro's reply01 May 2025, 12:42
Official
Hi Pulane,
We apologies for the inconvenience.
We were advised that the issue will be resolved in store.
We will follow up with them to get in contact with you.
We apologies for the inconvenience.
We were advised that the issue will be resolved in store.
We will follow up with them to get in contact with you.
Best regards,
PK
Pulane K's updateReviewer Update
01 May 2025, 12:48In store I want my money I purchased online payment made online just refund me
PK
Pulane K's update01 May 2025, 12:48
Reviewer Update
In store I want my money I purchased online payment made online just refund me
Makro's replyOfficial
06 May 2025, 10:22Hi Pulane,Pleease allow us some time to follow up with the team in Germiston.
We have reached out to them, and we are still awaiting feedback on the refund.
We apologize for any distress caused throughout this journey with us.
Best regards
Makro Social Media Team
We have reached out to them, and we are still awaiting feedback on the refund.
We apologize for any distress caused throughout this journey with us.
Best regards
Makro Social Media Team
Best regards,
Makro's reply06 May 2025, 10:22
Official
Hi Pulane,Pleease allow us some time to follow up with the team in Germiston.
We have reached out to them, and we are still awaiting feedback on the refund.
We apologize for any distress caused throughout this journey with us.
Best regards
Makro Social Media Team
We have reached out to them, and we are still awaiting feedback on the refund.
We apologize for any distress caused throughout this journey with us.
Best regards
Makro Social Media Team
Best regards,
PK
Pulane K's updateReviewer Update
06 May 2025, 16:28Is 5 months not enough time and what of the 4 missing cans that the courier didn't deliver the invoice show just the 6 can collected for refund of which I'm still waiting for 5 months
PK
Pulane K's update06 May 2025, 16:28
Reviewer Update
Is 5 months not enough time and what of the 4 missing cans that the courier didn't deliver the invoice show just the 6 can collected for refund of which I'm still waiting for 5 months
Makro's replyOfficial
08 May 2025, 14:23Hi Pulane,
Thank you for reaching out to us, and please accept our sincere apologies for the delayed response.
We completely understand how frustrating this situation must be, especially since it has been ongoing for some time. Please know that we take your concerns seriously, and we are committed to ensuring that this matter is resolved as soon as
possible.
We have been in continuous contact with the store, bringing this issue to their attention multiple times.
We understand how disappointing it must be to not receive the responses you were expecting, and we deeply regret the inconvenience this has caused you. Rest assured, we are actively following up and will do everything in our power to get
clarity and a resolution for you as soon as possible.
Your patience and understanding mean a lot to us, and we truly appreciate your trust.
We will keep you updated with any feedback we receive from the store, and we hope to have a more concrete response for you soon.
Thank you for allowing us the opportunity to assist you, and please don’t hesitate to reach out if there’s anything else we can do to support you in the meantime.
Warm regards,
Yours sincerely,
The Hellopeter Team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and please accept our sincere apologies for the delayed response.
We completely understand how frustrating this situation must be, especially since it has been ongoing for some time. Please know that we take your concerns seriously, and we are committed to ensuring that this matter is resolved as soon as
possible.
We have been in continuous contact with the store, bringing this issue to their attention multiple times.
We understand how disappointing it must be to not receive the responses you were expecting, and we deeply regret the inconvenience this has caused you. Rest assured, we are actively following up and will do everything in our power to get
clarity and a resolution for you as soon as possible.
Your patience and understanding mean a lot to us, and we truly appreciate your trust.
We will keep you updated with any feedback we receive from the store, and we hope to have a more concrete response for you soon.
Thank you for allowing us the opportunity to assist you, and please don’t hesitate to reach out if there’s anything else we can do to support you in the meantime.
Warm regards,
Yours sincerely,
The Hellopeter Team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply08 May 2025, 14:23
Official
Hi Pulane,
Thank you for reaching out to us, and please accept our sincere apologies for the delayed response.
We completely understand how frustrating this situation must be, especially since it has been ongoing for some time. Please know that we take your concerns seriously, and we are committed to ensuring that this matter is resolved as soon as
possible.
We have been in continuous contact with the store, bringing this issue to their attention multiple times.
We understand how disappointing it must be to not receive the responses you were expecting, and we deeply regret the inconvenience this has caused you. Rest assured, we are actively following up and will do everything in our power to get
clarity and a resolution for you as soon as possible.
Your patience and understanding mean a lot to us, and we truly appreciate your trust.
We will keep you updated with any feedback we receive from the store, and we hope to have a more concrete response for you soon.
Thank you for allowing us the opportunity to assist you, and please don’t hesitate to reach out if there’s anything else we can do to support you in the meantime.
Warm regards,
Yours sincerely,
The Hellopeter Team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and please accept our sincere apologies for the delayed response.
We completely understand how frustrating this situation must be, especially since it has been ongoing for some time. Please know that we take your concerns seriously, and we are committed to ensuring that this matter is resolved as soon as
possible.
We have been in continuous contact with the store, bringing this issue to their attention multiple times.
We understand how disappointing it must be to not receive the responses you were expecting, and we deeply regret the inconvenience this has caused you. Rest assured, we are actively following up and will do everything in our power to get
clarity and a resolution for you as soon as possible.
Your patience and understanding mean a lot to us, and we truly appreciate your trust.
We will keep you updated with any feedback we receive from the store, and we hope to have a more concrete response for you soon.
Thank you for allowing us the opportunity to assist you, and please don’t hesitate to reach out if there’s anything else we can do to support you in the meantime.
Warm regards,
Yours sincerely,
The Hellopeter Team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
PK
Pulane K's updateReviewer Update
19 May 2025, 17:59MakroSA I want my money within the next two days I have been waiting for months
PK
Pulane K's update19 May 2025, 17:59
Reviewer Update
MakroSA I want my money within the next two days I have been waiting for months
Makro's replyOfficial
20 May 2025, 09:35Hi Pulane, Thank you for your feedback on Hellopeter.
We regret that our service did not match our high standards. Rest assured, we are giving your case immediate attention and are taking everything you mentioned into consideration
Your refund query is still being followed up by our team. We will provide an update once we have received feedback.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
We regret that our service did not match our high standards. Rest assured, we are giving your case immediate attention and are taking everything you mentioned into consideration
Your refund query is still being followed up by our team. We will provide an update once we have received feedback.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply20 May 2025, 09:35
Official
Hi Pulane, Thank you for your feedback on Hellopeter.
We regret that our service did not match our high standards. Rest assured, we are giving your case immediate attention and are taking everything you mentioned into consideration
Your refund query is still being followed up by our team. We will provide an update once we have received feedback.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
We regret that our service did not match our high standards. Rest assured, we are giving your case immediate attention and are taking everything you mentioned into consideration
Your refund query is still being followed up by our team. We will provide an update once we have received feedback.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Best regards,