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Otshiamo O

1 reviews | Active since Jul 2024

04 Apr 2025, 19:53

I ordered chairs on the 1st of March 2025

I ordered chairs on the 1st of March 2025. The chairs are advertised as "heavy duty" chairs, but the ones received are of poor quality. I logged a return on the 12th of March and we agreed on the 17th of March for collection. Chairs were not collected on the 17th. Followed up on the 18th March, I spoke to Pauline who said that they have a backlog. Never heard from them and followed up again on the 24th March and Lorraine confirmed to arrange collection for the 25th March, which never happened. Called again on the 26th and spoke to Miyelami who promised to escalate the matter. No feedback received, I called again on the 2nd of April. I was told that it is pending approval and I will receive feedback via email. Nothing received. This is really frustrating because they don’t bother giving me any feedback.

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Replies (9)
OO
Otshiamo O's update15 Apr 2025, 11:30
Reviewer Update
Good day,

The chairs have not been collected, the email indicated that they would be collected within 2 - 4 days. Last week Saturday, 11th April 2025, was the fourth day.

Kind Regards
OO
Otshiamo O's update17 Apr 2025, 08:20
Reviewer Update
Good day,

I hope you are well.

Just so I understand, I should follow up with the courier? Is that not the returns team’s responsibility?

Kind Regards
OO
Otshiamo O's update23 Apr 2025, 12:38
Reviewer Update
Good day,

Thank you, the courier just collected the chiars.

Kind Regards
Otshiamo
OO
Otshiamo O's update06 May 2025, 10:42
Reviewer Update
Good day,

Would you kindly advise if the items were received by the supplier, as I have not received any feedback from you.

Kind Regards
OO
Otshiamo O's update19 May 2025, 16:09
Reviewer Update
Good day

I started this return process on the 12th of March 2025 and still busy with it. I'm I doing something wrong or this is the normal return procedure at Makro?

Regards
Otshiamo
OO
Otshiamo O's update20 May 2025, 11:59
Reviewer Update
Hi Makro Social Media Team

When can I expect my refund?

Regards
Otshiamo
OO
Otshiamo O's update20 May 2025, 12:12
Reviewer Update
Hi Makro Social Media Team

"Please rest assured that we are committed to resolving your issue". Unfortunately, your statement above and the service I am getting, are saying two different things. From the 12th of March and now we are in the 3rd month of a "return" process!

My understanding of this entire thing is that you are planning to give me the run around until I give up and loose my money.

Regards
Otshiamo
OO
Otshiamo O's update22 May 2025, 14:20
Reviewer Update
Hi Makro Social Media Team

Any progress with the engagement?

Regards
Otshiamo
OO
Otshiamo O's update28 May 2025, 14:30
Reviewer Update
Hi Makro Social Media Team

Any news from Value Express Team?

Regards
Otshiamo