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Bongiwe M

1 reviews | Active since Apr 2025

25 Apr 2025, 09:04

I ordered a defy 20L...

I ordered a defy 20L microwave in December 2024, I had only used it for a week and it was malfunctioning...I then requested it to be collected....It was collected on 20 January 2025, after that I did not received any communication... After 2 weeks it had been collected, I called to do a follow-up and requested a refund but till today I still haven't received a microwave or a refund....I have been calling and calling they promise me it will be resolved within 48 hours but now its 3 months I am still waiting. Please assist me on this.

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Replies (2)
Makro
Makro's reply28 Apr 2025, 12:24
Official
Hi Bongiwe

 Thank you for your review on our Hellopeter platform.

We do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we have made contact the relevant party for assistance and will be sure to revert with feedback.
 
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Once again, we apologize for the inconvenience caused throughout your journey with us.
 
We hope you find the above in order.
 
Kind regards,
Makro Social Media Team.



Best regards,

Makro
Makro's reply28 Apr 2025, 12:34
Official
Hi Bongiwe,

Thank you for your review on our Hellopeter platform.
 
We are sorry for the service that you have received from us.

Kindly provide us with your order number so that we can assist you further. 

Regards,
Makro Social Media Team. 

Best regards,