HS
Heather S
1 reviews | Active since May 2024
01 Apr 2025, 10:17
I ordered 2 items but only 1 was delivered
I ordered 2 items but only 1 was delivered. I logged a call with their call centre 30 times in 2 months with no resolution at all. Clearly Makro is completely accepting of theft or non-compliance with their suppliers. They are happy to take our money and not deliver the item ordered and not communicate with the customer. Their agents online are very polite but their processes beyond that are ineffectual.
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Heather S's updateReviewer Update
08 Apr 2025, 15:12No, I have NOT received my entire order! As per my complaint, I have received 1 out of 2 items ordered. I ordered a frying pan and a laundry basket and I have only received the frying pan. Despite 2 full months of continuous follow ups I have made no progress with Makro whatsoever. You are exactly the same as your call centre agents, polite but ineffectual.
Let alone caring about customer service - this is outright non-delivery. I have requested a refund but I have had absolutely no response to that either. It's daylight ******* through obstruction, obfuscation & refusal to respond.
Let alone caring about customer service - this is outright non-delivery. I have requested a refund but I have had absolutely no response to that either. It's daylight ******* through obstruction, obfuscation & refusal to respond.
HS
Heather S's update08 Apr 2025, 15:12
Reviewer Update
No, I have NOT received my entire order! As per my complaint, I have received 1 out of 2 items ordered. I ordered a frying pan and a laundry basket and I have only received the frying pan. Despite 2 full months of continuous follow ups I have made no progress with Makro whatsoever. You are exactly the same as your call centre agents, polite but ineffectual.
Let alone caring about customer service - this is outright non-delivery. I have requested a refund but I have had absolutely no response to that either. It's daylight ******* through obstruction, obfuscation & refusal to respond.
Let alone caring about customer service - this is outright non-delivery. I have requested a refund but I have had absolutely no response to that either. It's daylight ******* through obstruction, obfuscation & refusal to respond.
HS
Heather S's updateReviewer Update
09 Apr 2025, 12:06That's so lovely " your complaint has been escalated to the right department," - it is identical to every customer service rep in your call centre for over 2 months. Like I said polite, but the processes that run behind the voice are completely ineffectual. Makes a laughing stock of Makro's claim to care about customer satisfaction.
HS
Heather S's update09 Apr 2025, 12:06
Reviewer Update
That's so lovely " your complaint has been escalated to the right department," - it is identical to every customer service rep in your call centre for over 2 months. Like I said polite, but the processes that run behind the voice are completely ineffectual. Makes a laughing stock of Makro's claim to care about customer satisfaction.