I need my phone sorted with immediately effect

On the 05/09/2022 I was at Makro Springfield to pick up my order. While I’m there on the telesale side the lady who assist me requested Makro card. I put my 2 phones which is iPhone plus and Huawie Y9 PRIME 2019 on the counter and I’m busy checking my card. I just had a sound of my phones Falling on metal steel. When I pick up it the huawie one is completely finished the whole screen and iPhone just screen protector. Same lady pushing my phones with toilet paper.

We report it same time mr Dube told me he will check a camera footage and get back to me. Which is on the following day he did call me. And told me to do 3 Qoute as the phones damages by staff member. They will claim it. I take my time even there running up and down with my petrol and do that Qoute. I send it to mr Dube. Until today I never heard anything from Makro. I don’t have phone. I’m not supposed to wait them like this with my phones and I even told that mr Dube by the beginning of October I’m leaving back to work abroad. I need Makro to sort my phone with immediately effect before I act. That’s how they appreciate me after I spent daily basis at there store Thousand andThousand