I need an answer to the unfair treatment I am very upset. Return Request ID: ***

I bought chairs from Makro on September 5th, 2025 and first of all I struggled to get hold of the manufacturer who had placed on a note in the box to contact them for assistance with assembling the chairs, which was quite difficult. because of the colour of the chairs, my daughter and I hardly sat on them because I didn't want them soiled. I reported this on the Makro app without any response.

Because I have been busy, I didn't follow up and this past weekend, I had friends over and when they tried to sit, the legs of the chairs became unstable and were slanting as though they wanted to break. I sent a message to Makro on Sunday 16 November, 2025 and on Monday a driver called without any notice saying that he was at thegate to collect the chairs. I told him that the response that I received from the shop stated that I needed to make sure that the chairs are covered before pick up. He was supposed to pick them up on Wednesday the 19th and I didn't hear from him. I work and do not stay at home and I couldn't answer his call today November 20, 2025 and I sent him a message telling him that I was not available, and he needs to let me know before showing up at my gate when he will be coming so that I can be available.

Makro sent me an email saying that another pick up has been scheduled for tomorrow Novemver 21, an hour later another email was sent stating that the items request for pick up has been rejected due to "product collection fail!". I mean first of all the driver was lucky I was home on Monday because their policy says pickup up between 2-4 days. They don't call prior to sending couriers and they expect you to be at home all the time and now my request has been rejected. I need answers and at this point I need my refund, It's only been 2 months that we have had the chairs and all this doesn't make sense.